CLINICAL MICROMOTORS

NLZ E / NLZ

QWarning : HE1 - TS26634

A
If you continue to use a contra angle that was determined to be "NG" or "OIL" when the contra check function was performed, the contra heat prevention function will be activated and "HE1" will be displayed.
Action
Perform maintenance of the handpiece and then check the handpiece with <Contra-Check> function.

QWarning : HE0 - TS26720

A
Overload or a risk of abnormal heating of the motor detected. <Motor overheat prevention function> *
Action
Avoid overloading the handpiece with heavy cutting, etc. and wait for the warning to disappear.
* If you continue using the product, the motor will stop and error code “E8” will be displayed.

QError Code : E0 - TS26722

A
The motor shaft is locked.
Action
Check if the handpiece is connected properly.

QError Code : E1 - TS26724

A
Over current in the circuit detected.
Action
Avoid overloading the handpiece with continuous heavy cutting, etc.
Press the foot pedal again to remove the error.

QError Code : E2 - TS26726

A
Higher motor speed than rated value detected.
Action
Avoid overloading the handpiece with continuous heavy cutting, etc.
Press the foot pedal again to remove the error.

QError Code : E3 - TS26728

A
The Motor drive IC (Integrated Circuit) chip on the board that controls the motor- has generated an error signal.
Action
Avoid overloading the handpiece with continuous heavy cutting, etc.
Press the foot pedal again to remove the error.

QError Code : E4 - TS26730

A
High temperature of FET detected.
Action
Allow the unit to cool down and try again.

QError Code : E5 - TS26732

A
Overvoltage input to the unit detected.
Action
Check proper connection of AC adaptor and AC power cord.

QError Code : E6 - TS26735

A
Overvoltage of an LED light detected.
Action
Check the LED light connection.

QError Code : E7 - TS26737

A
Detected a residual overvoltage when the motor was started.
Action
Wait for approx. 5 sec., then press the foot pedal again.
If the error does not disappear, check if the motor and motor cord are connected properly.

QError Code : E8 - TS26739

A
A handpiece heat generation error was detected.
Action
Perform maintenance of the handpiece, and then check the handpiece by the Contra- Check.
A heat generation error of the motor was detected.
Action
Leave the motor until it cools down.

QError Code : E9 - TS26741

A
The motor does not start up.
Action
Check the motor connection.

QError Code : EC - TS26743

A
Data cannot be saved to EPROM (Memory).
Action
Turn the power OFF and then ON again.

QError Code : ED - TS26745

A
Signals from the sensor cannot be read.
Action
Check the connection of the motor to motor cord.

QError Code : EE - TS26748

A
An Increased handpiece heat generation error was detected.
Action
Perform maintenance of the handpiece, and then check the handpiece by the Contra- Check.

QError Code : EF - TS26750

A
Under-voltage input to the unit detected.
Action
Check proper connection of AC adaptor and AC power cord.

QThe LCD Display does not light. - TS26752

A
Cause1
The power Switch is OFF.
Action1
Turn ON the power.
Cause2
The AC adapter or AC power cord is not connected correctly.
Action2
Check the connection.
Cause3
Internal Fuse is blown.
Action3
Contact your Authorized NSK Dealer.

QThe motor does not run. - TS26754

A
Cause1
The tubing, motor cord, AC adapter or AC power cord is not connected correctly.
Action1
Check the connection.
Cause2
The air pressure is not given, or not connected properly from the dental unit.
Action2
Check the air pressure of the dental unit.
Cause3
The LCD Display shows an error code.
Action3
Refer to the error code. (Refer to “7-1 Error Code”)

QThe rotation speed of the motor does not rise. - TS26756

A
Cause
The air pressure of the dental unit is lower than the “Upper limit of air pressure”
Action
Set the Upper limit of the air pressure below the air pressure of the dental unit.
(Refer to “3-8 Changing the settings for various functions”)

QBeeps continue to sound when turning ON the switch. - TS26758

A
Cause
You are stepping on the foot pedal when turning on the power switch. (Safety function)
Action
Do not step the foot pedal, and turn on the power switch.

QThe LED does not light. - TS26760

A
Cause
End of life expectancy reached.
Action
Contact your Authorized NSK Dealer.

QThe motor heats up abnormally during rotation. - TS26762

A
Cause
Coolant air is not given, or not properly connected from the dental unit.
Action
Check the air pressure on the side of the dental unit.

QWater leakage - TS26764

A
Cause
The tubing, motor cord is not connected correctly.
Action
Check the connection. If it is happening inside the control unit, contact your Authorized NSK Dealer.

QSettings when the power is turned ON are different from the previous ones when turning off the power. - TS26768

A
Cause
The power is turned OFF using the main unit’s power switch.
Action
Previous settings will not be retained when turning OFF the main unit’s power switch. Turn OFF using the control unit’s Power Key.

ORAL HYGIENE

Varios 970

QNo / Poor vibration - TS26403

A
The Front Panel does not light, even if the Power Switch is ON.
Cause1
The Power Cord or the Jack is disconnected.
Solution1
Correctly insert the Power Cord or the Jack.
Cause2
The Fuse is burned out.
Solution2
Contact dealer.*
The Tip does not generate vibration, in spite of depressing the Foot Control.
Cause1
The Tip is not tightened firmly.
Solution1
Tighten the Tip until the Tip Wrench clicks.
Cause2
Worn Tip.
Solution2
Replace the Tip.
Cause3
Power has not been correctly adjusted for the Tip.
Solution3
Adjust the power on the Power Guide or Tip case label. Do not exceed.
Cause4
The Foot Control is disconnected.
Solution4
Connect the Foot Control correctly.
Cause5
Failure of vibrator in the handpiece.
Solution5
Contact dealer.*
Cause6
Failure of internal components of the Foot Control.
Solution6
Contact dealer.*
* Repairs cannot be made by the customer.

QThe Tip is bent or broken. - TS26405

A
Cause
Power has not been properly adjusted for the Tip.
Solution
Adjust the power level the Power Guide or Tip case label. Do not exceed.

QThe Tip is flying away. - TS26407

A
Cause
The Tip is not tightened firmly.
Solution
Tighten the Tip until the Tip Wrench clicks.

QNoise from the handpiece. - TS26409

A
Cause1
Power has not been properly adjusted for the Tip.
Solution1
Adjust the power level on the Power Guide or Tip case label. Do not exceed.
Cause2
The Tip is not tightened firmly.
Solution2
Tighten the Tip until the Tip Wrench clicks.
Cause3
Failure of vibration in the handpiece or the Control Unit.
Solution3
Contact dealer.*
* Repairs cannot be made by the customer.

QThe handpiece is overheating. - TS26411

A
Cause1
Power has not been properly adjusted for the Tip.
Solution1
Adjust the power level on the Power Guide or Tip case label. Do not exceed.
Cause2
The Tip is not tightened firmly.
Solution2
Tighten the Tip until the Tip Wrench clicks.
Cause3
Failure of vibration in the handpiece or the Control Unit.
Solution3
Contact dealer.*
* Repairs cannot be made by the customer.

QNo Irrigation supply and/or unstable Irrigation supply (Use of Bottle) - TS26413

A
The Irrigation Pump is running.
Cause
The tube twisted.
Solution
Straighten the twisted Irrigation Tube.
The Irrigation Pump is stopping.
Cause
Time to replace Irrigation Pump. (Approx. 500hours after used.)
Solution
Replace with new Irrigation Pump (Refer to 12. (4) Changing the Irrigation Pump).

QNo / Poor water. (Use of Tap Water) - TS26415

A
The water does not reach to the Control Unit.
Solution
Check the water circuitry and supply to the Control Unit. Water pressure : 0.1-0.5MPa (1-5kgf/cm2)
Check to see if water reaches the Control Unit.
Cause1
The Water Adjustment Knob is closed.
Solution1
Turn the Water Adjustment Knob and adjust to the appropriate volume.
Cause2
Disconnected Irrigation supply at low volume range. (less than 10ml/min.)
Solution2
No problem. Turn the Water Adjustment Knob and increase the Irrigation volume.
Cause3
The Water Filter is clogged.
Solution3
Replace with new Water Filter (Refer to 12. (6) Changing Water Filter (Option) ).

QWater leakage. - TS26417

A
Water is leaking from the joint between the Irrigation Tube and the Irrigation Connector.
Cause
The Irrigation Tube is not connected correctly.
Solution
Firmly insert the Irrigation Tube into the Irrigation Connector inmost.
Water is leaking from the joint between the handpiece and the cord.
Cause
O-Ring at the handpiece cord is worn or damaged.
Solution
Replace with new O-Ring (Refer to 12 (3) Changing O-Ring •Handpiece Cord).
Water is leaking from the Control Unit.
Cause
The water circuitry in the Control Unit is damaged.
Solution
Contact dealer.*
* Repairs cannot be made by the customer.

QHandpiece LED does not illuminate. (Varios 970 LUX) - TS26419

A
Tip oscillates, but Handpiece LED turns on and off.
Cause
The handpiece is not connected into the Handpiece Cord correctly.
Solution
Firmly insert the handpiece into the Handpiece Cord inmost.
Tip oscillates, but Handpiece LED does not turn on.
Cause
Disconnection in the Handpiece Cord, or failure in the Control Unit.
Solution
Contact dealer.*
* Repairs cannot be made by the customer.

QStart Beeping - TS26421

A
Beeping while power on.
Cause
Depress Foot Control.
Solution
Release the Foot Control.
Beeping while stopping vibration of Tips.
Cause
Abnormal heating of the Control Unit.
Solution
Stop the operation and leave until Control Unit becomes cool.

Varios 370

QNo / Poor vibration - TS26461

A
With power on and no Power Indicator
Cause
The AC Adaptor or the DC Plug is disconnected
Solution
Correctly insert the AC Adaptor or the DC Plug
The Tip does not generate vibration, in spite of depressing the Foot Control
Cause1
The Tip is not tightened firmly
Solution1
Tighten the Tip until the Tip Wrench clicks
Cause2
Worn Tip
Solution2
Replace the Tip
Cause3
Power has not been correctly adjusted for the Tip
Solution3
According to Power Guide or Tip case label. Do not exceed recommendations.
Cause4
The Foot Control is disconnected
Solution4
Connect the Foot Control correctly
Cause5
Failure of vibrator in the handpiece
Solution5
Contact dealer*
Cause6
Failure of internal components of the Foot Control
Solution6
Contact dealer*
* Repairs cannot be made by the customer.

QThe Tip is bent or broken - TS26463

A
Cause
Power has not been properly adjusted for the Tip
Solution
According to Power Guide or Tip case label. Do not exceed recommendations.

QThe Tip is flying away - TS26465

A
Cause
The Tip is not tightened firmly
Solution
Tighten the Tip until the Tip Wrench clicks

QNoise from the handpiece - TS26467

A
Cause1
Power has not been properly adjusted for the Tip
Solution1
According to Power Guide or Tip case label. Do not exceed recommendations.
Cause2
The Tip is not tightened firmly
Solution2
Tighten the Tip until the Tip Wrench clicks
Cause3
Failure of vibration in the handpiece or the Control Unit
Solution3
Contact dealer*
* Repairs cannot be made by the customer.

QThe handpiece is overheating - TS26472

A
Cause1
Power has not been properly adjusted for the Tip
Solution1
According to Power Guide or Tip case label. Do not exceed recommendations.
Cause2
The Tip is not tightened firmly
Solution2
Tighten the Tip until the Tip Wrench clicks
Cause3
Failure of vibration in the handpiece or the Control Unit
Solution3
Contact dealer*
* Repairs cannot be made by the customer.

QNo / Poor water - TS26474

A
The water does not reach to the Control Unit
Solution
Check the water circuitry and supply to the Control Unit. Water pressure : 0.1-0.5MPa (1-5kgf/cm2)
Check to see if water reaches the Control Unit
Cause1
The Water Adjustment Knob is closed.
Solution1
Turn the Water Volume Knob and adjust to the appropriate volume
Cause2
Disconnected water supply at low volume range. (less than 10ml/min.)
Solution2
Adjust the Water Volume Knob and increase the Irrigation volume
Cause3
The Water Filter is clogged
Solution3
Replace with new Water Filter (Refer to 11-3 Changing Water Filter (Option) )

QWater leakage - TS26476

A
Water is leaking from the joint between the handpiece and the cord
Cause
O-Ring at the handpiece cord is worn or damaged
Solution
Replace with new O-Ring (Refer to 11-2 Changing O-Ring Handpiece Cord)

QAttachment of the Control Unit Holder is loose - TS26478

A
Cause
Holder worn
Solution
Contact dealer*
* Repairs cannot be made by the customer.

QHandpiece LED does not illuminate. (Varios2 Lux) - TS26480

A
Tip oscillates, but Handpiece LED turns on and off
Cause
The handpiece is not connected into the Handpiece Cord correctly
Solution
Firmly insert the handpiece into the Handpiece Cord completely

QLoss of the power output without operation - TS26482

A
Power output is set 8 at G
Cause
Protection Circuit is activated
Solution
Power output will weaken automatically while continuous operation is over 10min at the setting of Maximum power at G mode. Releasing the foot from the Foot Control. Decrease the Power less than 5, once then increase the power again. (Refer to 7-5 Protection Circuit)

SURGICAL

Surgic Pro2

QError Code: E0 – System error - TS18135

A
Cause of error
Self-check error.
Action
Request repair.

QError Code: E1 – Motor voltage/ current detection error - TS18034

A
Cause of error
Extended use under heavy load.
Short circuit in the motor.
Motor cord (power line) failure.
Action
Electrical contact may be insufficient.
Securely re-connect the motor cord.
If the error cannot be eliminated, request repair.

QError Code: E2 – Power supply error - TS18141

A
Cause of error
Insufficient contact of the power cord.
Failure of the power supply circuit.
Action
Securely re-connect the power cord.
If the error cannot be eliminated, request repair.

QError Code: E3 – Motor sensor error - TS18139

A
Cause of error
Motor sensor failure.
Unplugged motor cord. Motor cord (signal line) failure. Ingress of water into the motor.
Action
Electrical contact may be insufficient.
Securely re-connect the motor cord.
If the error cannot be eliminated, request repair.
(Make sure to attach a protection plug when cleaning in a washer-disinfector.)

QError Code: E4 – Control unit interior overheating error - TS18154

A
Cause of error
Overheating by extended use under heavy load.
Use immediately after the control unit is placed at high temperature (such as inside a car under the blazing sun or in a locker exposed to direct sunlight).
Action
Allow it to cool down before use.
To allow heat to be sufficiently radiated, the periphery of the control unit should be well-ventilated wherever possible.
If the error cannot be eliminated, request repair.

QError Code: E5 – Breaking error - TS18160

A
Cause of error
Abnormal voltage generated in the start / stop switch circuit.
Failure in the start / stop switch circuit.
Action
When rotation and stop are repeated in a short period of time, a circuit to suppress the sudden acceleration at the start of rotation may be activated. Wait for a few seconds before use.
If the error cannot be eliminated, request repair.

QError Code: E6 – Motor rotation failure error - TS18133

A
Cause of error
Bur or drill attachment failure.
Handpiece failure.
Motor failure.
Action
The chuck may be opened, or may not be sufficiently closed. Securely close the chuck.
If the error cannot be eliminated, request repair.

QError Code: E7 – Irrigation pump error - TS18165

A
Cause of error
Incorrectly fitted irrigation tube caught on pump roller.
Irrigation pump failure.
Action
Check the irrigation tube.
If the error cannot be eliminated, request repair.

QError Code: E8 – Bluetooth communication error - TS18163

A
Cause of error
Failure of the Bluetooth communication circuit.
Action
Request repair.

QError Code: E9 – Foot control error - TS18137

A
Cause of error
Failure of the foot control sensor (Hall IC).
Self-check error.
Action
Request repair.

QError Code: E10 – Motor LED error (Optic motor) - TS18159

A
Cause of error
Adhesion of the saline solution to the motor LED.
Failure of LED circuit.
Action
Remove the saline solution completely. If the error cannot be eliminated, request repair.

QError Code: E11 – Control panel error - TS18169

A
Cause of error
Failure of the LCD display driver.
Failure of the electrostatic sheet.
Action
Request repair.

QError Code: E13 – Osseo 100+ error - TS18156

A
Cause of error
It is affected by electromagnetic interference from electronics Influence of electromagnetic interference waves emitted by electronic equipment.
Failure of Bluetooth communication circuit in Osseo 100+.
Action
Keep the sufficient distance between the tip of Osseo 100+ and the electronic equipment. If the error cannot be eliminated, request repair.

QError Code: E14 – External terminal error - TS18167

A
Cause of error
OS of external terminal is not supported.
Failure of the external terminal.
Action
Check the supported OS in the application. Also, reinstall the application. If the error cannot be eliminated, request repair.

QScreen is blank. - TS27294

A
Cause of problem1
Plug improperly inserted to power source
Action1
Check to make sure the plug is in.
Cause of problem2
Malfunction of power switch
Action2
Request repair.

QThe maximum rotation speed and “–” are alternately displayed on the speed display. - TS27296

A
Cause of problem1
Power turned on while pressing the foot control
Action1
Remove foot from foot control.
Cause of problem2
Foot control malfunction
Action2
If the problem is solved by removing the batteries, it is a foot control malfunction. If not, it is a control unit malfunction. Please contact an authorized NSK dealer.
Cause of problem3
Control unit malfunction
Action3
If the problem is solved by removing the batteries, it is a foot control malfunction. If not, it is a control unit malfunction. Please contact an authorized NSK dealer.

QAfter the power is ON, “CONNECT” or “PUSH FC” is displayed and the screen is not switched. - TS27298

A
Cause of problem
Foot control is not connected.
Action
Keep pressing the speed control pedal of the foot control while “PUSH FC” is displayed on the LCD display. If the screen does not change after 5 minutes, press and hold the Cancel key. The normal screen is displayed.
Refer to “3.2 Installing foot control batteries” and replace the foot control batteries to check if it can be connected.
If it cannot be connected after replacing the batteries, Refer to “7.1.1 Pairing with foot control” for pairing.
If this does not resolve the issue, please contact an authorized NSK dealer.

QWill not rotate even if the foot control is pressed. - TS27300

A
Cause of problem1
Foot control is not connected.
Action1
Perform the following after confirming that nothing is blocking the signal between the foot control and control unit.
Turn the main unit power off and on again to connect to the control unit.
Refer to “3.2 Installing foot control batteries” and replace the foot control batteries with new ones.
Refer to “7.1.1 Pairing with foot control” and perform pairing.
If this does not resolve the issue, please contact an authorized NSK dealer.
Cause of problem2
Foot control pedal and button response is poor due to not being used for a long period of time.
Action2
Refer to “6.3 Foot control calibration” and calibrate the foot control.
Cause of problem3
Malfunction of control unit or foot control
Action3
If the problem is not solved by checking foot control batteries or foot control connection status, system repair is required.

Q“COM ERR FC” is displayed. - TS27302

A
Cause of problem
Foot control not connected
Action
Press the Cancel key to cancel the error. After confirming that nothing is blocking the signal between the control unit and the foot control, wait for a while to check if the foot control is connected automatically. If it is not connected automatically, perform the following procedures.
Turn the control unit power off and on again to connect to the foot control.
Refer to “3.2 Installing foot control batteries” and replace the foot control batteries with new ones.
Refer to “7.1.1 Pairing with foot control” and perform pairing.
If this does not resolve the issue, please contact an authorized NSK dealer.

Q“COM ERR OS” is displayed. - TS27304

A
Cause of problem
Osseo 100+ not connected
Action
Press the Cancel key to cancel the error. After confirming that nothing is blocking the signal between the control unit and Osseo 100+, wait for a while to check if Osseo 100+ is connected automatically. If it is not connected automatically, perform the following procedures.
• Turn off and on both this product and Osseo 100+ connected to this product.
• Charge the battery sufficiently with the Osseo 100+ charger and try the automatic connection again.
• Refer to the Osseo 100+ manual and try the pairing again.
If this does not resolve the issue, please contact an authorized NSK dealer.

Q“BATTERY FC” is displayed. - TS27306

A
Cause of problem
Foot control battery is low
Action
Depress the speed control pedal of the foot control or press the Cancel key to cancel the error.
Replace the batteries.
If this does not resolve the issue, please contact an authorized NSK dealer.

Q“BATTERY OS” is displayed. - TS27308

A
Cause of problem
Osseo 100+ battery is low
Action
Depress the speed control pedal of the foot control or press the Cancel key to cancel the error.
Charge the battery sufficiently with the Osseo 100+ charger and try the automatic connection again.
If this does not resolve the issue, please contact an authorized NSK dealer.

HYGIENE & MAINTENANCE

iCare

QNo Power. - TS18927

A
Cause1
The power lead is not plugged in.
Remedy1
Check the connection.
Cause2
The power lead is not connected to the iCare.
Remedy2
Check the connection.
Cause3
The iCare is not switched ON.
Remedy3
Turn ON the black power switch (right side of iCare).
Cause4
The internal fuse has blown.
Remedy4
Replace the fuse.

QHow does not operating different than no power? - TS18931

A
Cause1
Oiling ports (1-4) are not switched on (the Connector LED is OFF).
Remedy1
Press one or more of the oiling ports.
Cause2
The door is OPEN before or during operation.
Remedy2
Close the door.
Cause3
The door is CLOSED before Chuck Lubrication.
Remedy3
Open the door before Chuck Lubrication.
Cause4
Oil chamber is empty (Error LED (Oil) lights up).
Remedy4
Fill with NSK iCare maintenance oil.
Cause5
Air is not supplied. Or the air pressure is low (Error LED (Air Pressure) lights up).
Remedy5
Check air supply and air pressure.
Cause6
The room temperature is too low.
Remedy6
The iCare will operate in temperatures of 10 - 40°C. Especially in winter, wait until the room temperature reaches the operating temperature.

QOil and air do not come out of the Chuck Lubricating Nozzle. - TS18932

A
Cause
The hole of the Chuck Lubricate Nozzle is clogged with debris.
Remedy
Remove dirt in the hole using a brush (Do not use a metal brush).